Roadside assistance is never easy – the traditional model has been dominated by subscription based auto clubs that leverage a network of local and national service providers. That’s why innovative tech companies are on the path of disrupting this industry with smart apps for the connected car. As the on-demand economy continues to grow, mobile will play a key role in enhancing customer service and transforming this part of the transportation sector.
Today, we’re excited to announce our investment in a company that has been modernizing how drivers pay for quick, safe, and reliable roadside assistance at their moment of need. Founded in 2013, Urgent.ly delivers transparent on-demand roadside assistance with its app, allowing customers to connect with the nearest available service provider and track on a map the real-time location, time of arrival, and contact information of that provider. It also has FamilyView, which allows other family members to watch the arrival of the service provider in real-time on their phones to provide an additional level of comfort.
“Rather than choosing traditional subscription-based auto clubs for insurance plans that might not be used, drivers across America should only pay for services when they need them,” said Urgent.ly CEO Chris Spanos. “Urgent.ly offers pay-per-use pricing and brings on-demand convenience with Uber-like visibility.” Millions of users have direct access to Urgent.ly through its integration in a broad range of mapping and Connected Car platforms – including Cost2Drive, Dash, DriversEd.com, MapQuest, Mojio, ParkWhiz, TollSmart, Zendrive, Zubie, and others.
From taxis to takeout, consumers are increasingly turning to their mobile phones for apps that provide quick and reliable service. The same technology and customer service advancements that have changed these industries have come to roadside assistance, changing the dynamic of how we get help for the better. It’s an innovation that makes sense (for consumers and service providers) and we look forward to working together with Urgent.ly as it continues to grow.